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For conversations worth having.

On digital adoption, speaking, or the occasional problem worth thinking through together. I read everything; I reply to the ones I can be genuinely useful to.

Tell me what you're working on.

The best conversations start with a real problem — a launch that isn't landing, an adoption number that won't move, an audience that needs a talk with substance. The more specific, the better.

I keep this site and these conversations in a personal capacity, and I'm selective about what I take on, so a line of context goes a long way.

A speaking enquiry
Conferences, panels, leadership sessions
A problem to think through
Digital adoption, CX, customer journeys
Something else entirely
Podcasts, collaborations, a good idea

Goes straight to my inbox. No lists, no auto-replies.