A curated collection of essays on digital adoption, customer experience and trust in banking, insurance and wealth. Published here first, then shared on LinkedIn — a library of thinking built one considered piece at a time.
I had a good idea about summer. It got so grilled in approvals that by the time it was served, the audience was full. On what we lose when we confuse the deck with the campaign.
More essays are on the way. I publish here first, then share on LinkedIn — one considered piece at a time, rather than a feed.
I publish each piece here first, then share it with my network on LinkedIn. Follow along there for new thinking as it's published.
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